Lobby Ambassador

Join Starhotels and become part of the Team as Lobby Ambassador at our Hotel Gabrielli in the heart of Venice . As Lobby Ambassador you will be welcoming our guests with an engaging and personalized service experience by providing them with a warm greeting and attentive service upon arrival. Your responsibilities include: Welcoming every guest with authentic and genuine hospitality, setting the tone for their stay. Being the friendly face that engage in conversations with first time guests, offering them a brief visit of the lobby area and information on hotel services. Staying updated about hotel services, guest needs, and special events. Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: A unique personality and a true passion for hospitality. Experience in the role. Excellent communication skills. Ability to anticipate and resolve challenges and complaint resolution finesse. A commitment to delivering a high level of customer service. Impeccable grooming standards. Versatility in handling various work scenarios. Embrace global diversity by speaking: Italian – fluently English – fluently Additional languages are a plus. Unlock a world of benefits including: Stylish uniforms with complimentary laundering. Exclusive discounted stays within the group. Discounts with our partners. Ticket Restaurants for delightful dining. Embrace growth with: Exceptional career advancement opportunities through our Performance Management Program. An attractive compensation package based on your experience. The chance to be a part of an ambitious, caring organization. At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability. Join us to shape your outstanding career! Send in your application and let's create exceptional memories together. The selections will be managed by UMANA S.p.A. .